We place a high value on protecting your privacy. We hope that the following statement helps you understand how we collect, use, and protect the personal information you provide to us on our website. This policy, however, does not govern the terms of our relationship and does not constitute any representation or warranty. Our Terms and Conditions govern the terms of our relationship.

Data Collected on This Website

When you visit our website, our Google Analytics package collects some basic information about your browser. Examples include the type of browser and operating system you’re using, how long you stayed on our site, and which pages you visited. This allows us to better understand how visitors navigate our site so that we can improve their shopping experience. We also collect personal information about you at various points, such as your name and email address (along with other information) from the mailing list sign-up form along with additional personal and financial information from the order forms that you fill out during a purchase.

Protecting Your Information

Whatever information is collected on this site is owned by us solely. Any information we store about you is kept behind a secure firewall in our database and is in no way accessible to the public. Any sensitive information we collect from you (such as your credit card number) is encrypted using SSL, a standard internet security measure. We take every precaution to protect user data offline as well, by restricting access to information to only those employees who require it to perform a specific job (for example, a Customer Care representative). All employees are kept up to date on our security and privacy practices, and they understand how critical it is to keep customer data secure and safe at all times.

The information that you’re asked to provide to us on this website is used solely to send you our offers and to process and ship your order. We may also use this information to send you information about new features, services, and special offers from us and/or our business partners that we believe you will find interesting. This information is obtained from a secure area and encrypted for the protection of our customers. Except as otherwise stated in this statement, we will not sell, share, or rent this information to others. Although we use third-party shipping companies to ship orders and a credit card processing company to bill users for goods and services, neither of these companies retains, shares, stores, or uses personally identifiable information for any secondary purposes. We respect your privacy and will never disclose any account or personal information to a third party unless you, our customer, explicitly authorize us to do so.

Making Changes and Opting Out

You can access the personal information you’ve given us at any time by clicking “My Account.” You can then make changes to your account information. You can unsubscribe from any marketing messages or newsletters by clicking the unsubscribe link at the bottom of each email.

Gift Recipients

If you send a gift from our site, we will collect the contact information of the gift’s recipients, such as name, shipping address, and phone number, to ensure proper gift delivery. We will not sell, share, or rent any contact or personal information for invited friends or gift recipients to third parties; however, they may receive offers from us and/or our business partners highlighting new features, products, services, and special offers that we believe they will find interesting. Friends and gift recipients can easily opt-out of receiving marketing messages or newsletters by clicking the unsubscribe link in the footer of each email.

Legal Disclaimers

It is therefore important to mention that the right to disclose your personally identifiable information as required by law is reserved by our company. We may have to do so when we believe it is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Links to other websites may be found on this website. Our company is not liable for the privacy practices of third-party websites. We also want our visitors to be well aware and careful when they leave our site. We recommend reading the privacy statements of any other websites that collect personally identifiable information. This privacy statement only applies to information gathered by this website.

The company also reserves the right to alter this privacy policy at any time, with or without any sort of notice to its customers. For your queries about the security of our website, you can contact us anytime at theresa@lottavineyard.com